Which method allows you to monitor your charges and payments?

The online patient portal is an effective method for monitoring charges and payments because it provides patients with direct access to their financial information in real time. Through the portal, patients can view their current balances, review past payments, and track the status of any outstanding charges. This digital solution often includes features such as notifications for new charges and reminders for upcoming payments, making it a convenient and efficient tool for managing healthcare expenses.

In comparison, a direct phone inquiry, while useful for obtaining specific information or clarification, does not provide a comprehensive view of a patient's financial activity and may require waiting for a representative to provide the needed details. Monthly billing statements, although helpful for tracking charges, are typically retrospective and may not reflect real-time changes unless the patient actively follows up. An insurance manual is primarily a resource for understanding insurance coverage and policies rather than a financial management tool, hence not directly useful for monitoring personal financial transactions.