Which aspect of operations management focuses on quality and efficiency?

The aspect of operations management that focuses on quality and efficiency is operations strategy. This area is crucial for ensuring that an organization's processes are aligned with its overall goals and objectives. An effective operations strategy incorporates methods to enhance product quality, streamline processes, and optimize resource use, ultimately leading to improved operational efficiency.

Operations strategy involves making decisions about how production and service delivery should be structured and managed. It includes developing key performance indicators that help monitor quality and efficiency, facilitating a systematic approach to identify areas for improvement. By concentrating on operational capabilities, organizations can reduce waste, minimize costs, and increase customer satisfaction through better quality products and services.

While human resource management, technical support, and financial analysis play important roles in an organization, they do not specifically target the operational components that drive quality and efficiency in a systematic manner, which is the core focus of operations strategy.