What is the primary focus of Total Quality Management (TQM)?

The primary focus of Total Quality Management (TQM) is on the continuous improvement of processes, products, and culture within an organization. TQM is a holistic approach that seeks to enhance quality at every level of a business, promoting an overall culture of quality that involves all employees. This approach emphasizes that quality is not just about the final product but also about the processes used to create it, encouraging an ongoing commitment to improvement and customer satisfaction.

In TQM, the continuous improvement cycle involves regular assessment and refinement of both processes and products, leveraging tools like feedback, training, and systematic problem-solving. This focus on improvement helps organizations adapt to changing market conditions and customer needs, ultimately leading to higher quality outcomes.

Other choices, while they may seem related to quality management, do not capture the essence of TQM as thoroughly as the correct option. Maximizing profits, for example, can be a result of implementing TQM, but it is not the primary focus. Similarly, reducing employee turnover and enhancing customer satisfaction are important aspects for a healthy business but are not comprehensive enough to define the overarching goal of TQM, which seeks to integrate quality into every facet of the organization.